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Customer assistance

General information

Contact us

You are always welcome to reach out to us with questions regarding our products.

Email us at info@wastberg.com

Call us at +46 42 284 440 (weekdays 9 am – 5 pm CET, closed for lunch 12 – 1pm)

For questions regarding purchases in our web shop, email us at shop@wastberg.com


Shipping

We offer shipping with a flat rate of €20 for orders placed in our web shop (complimentary delivery until December 31 2020.).

We currently deliver to addresses within the EU and the UK. All products are shipped from our warehouse in Helsingborg, Sweden.

Products are shipped to your door by TNT Express.

For inquires on delivering to countries not listed above, please send us an email.


Payment

We accept Mastercard, Visa and American Express.

All credit card payments are handled securely by Shopify Payments.

Orders to countries outside of the EU may be subject to VAT, import duties and/or taxes.


Account

When you place an order, you will be offered to create an account. An account will allow you to keep track of the products you have purchased. However, you don’t have to create an account to place an order.

Returns

Returns are accepted within 14 days of receiving your product. A return slip is provided in the package. Before returning your product, please send a return notification with the order number and product name to shop@wastberg.com. Once the return is granted, you will receive a return order number to use when ordering pickup from your local TNT representative.

A return shipping fee of €20 will be deducted from the refund on all returns. Expect 14 days for refunds to be processed.


Get the most out of your Wästberg product

In our Principles of good light we share our philosophy and hands-on guidelines for creating a good lighting environment in a home, office or public space.


Maintenance and care 

Our products are made to last. You can find advice on how to best take care of your products in the downloadable instruction manuals on each product page.


Warranty

All products come with a two-year warranty, covering manufacturing and material defects.


For professionals

If you’re a retailer, designer, architect or other professional, you can sign up for a professional account to access additional technical specifications and information for your business purposes.


Terms and conditions

For detailed information about making a purchase in our web shop, please read our full Terms and conditions.