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Webshop FAQ

General information


We currently deliver to addresses within the EU. All products are shipped from our warehouse in Harelbeke, Belgium.

Products in stock will be shipped within 5-10 business days.

Products are shipped to your door by TNT Express.

For inquires on delivering to countries not listed above, please send us an email.


We accept Mastercard, Visa and American Express.

All credit card payments are handled securely by Shopify Payments.

Orders to countries outside of the EU may be subject to VAT, import duties and/or taxes.


Returns are accepted within 14 days of receiving your product. A return slip is provided in the package. Before returning your product, please send a return notification with the order number and product name to Once the return is granted, you will receive a return order number to use when ordering pickup from your local TNT representative.

A return shipping fee of €20 will be deducted from the refund on all returns. Expect 14 days for refunds to be processed.

Get the most out of your Wästberg product

In our Principles of good light we share our philosophy and hands-on guidelines for creating a good lighting environment in a home, office or public space.


All products come with a two-year warranty, covering manufacturing and material defects.

Terms and conditions

For detailed information about making a purchase in our web shop, please read our full Terms and conditions.

Contact us

You are always welcome to reach out to us with questions regarding our products.

Call us at +46 42 284 440 (weekdays 9 am – 5 pm CET, closed for lunch 12 – 1pm).

For questions regarding purchases in our web shop, email us at